March 19, 2020 — At Ageless Living, we are committed to the health, safety, and well-being of our patients, and staff. At present, our office remains open and is operating during regular business hours.
In light of the evolving situation in regards to COVID-19, we have put several measures into place to enhance safety as per guidelines from public health authorities and regulatory agencies. As the situation evolves, we will revise our procedures to follow best practices.
To maximize safety, you will notice a number of changes upon arrival at our office. All visitors will be screened. This means answering questions about symptoms such as fever, cough, and difficulty breathing as well as recent travel and contacts. We have implemented a no-touch protocol. From the wait in our waiting room to your visit in the treatment room, there should be no contact at all, other than a possible clipboard, pen, intake form, and Interac machine. These items are sanitized after each use. We will even make sure we open and close the treatment room doors for you. Additionally, during your treatment with one of our medical professionals, anyone that touches you will wear gloves.
For some time now, we have been carrying out enhanced office sanitization practices above and beyond our standard procedures. High-traffic areas and surfaces are disinfected multiple times per day. Every room is disinfected after each patient visit. All staff have been advised on updated measures to reduce risks to themselves and others, including the completion of an online course through the World Health Organization on Acute Respiratory Infections such as the current COVID-19 outbreak.
Please do not come to the office if you have any of the following symptoms:
- Shortness of breath/difficulty breathing
- Sore Throat
- Runny Nose
If you have any of the above symptoms, please contact us to talk about:
- Arranging a phone visit, if possible
- Rescheduling your appointment
- Any concerns you have with delays in your care
If you or a close contact have traveled internationally over the past 14 days, or if you’ve been in contact with anyone that is being monitored for potential or a confirmed coronavirus infection, please do not come into the office at this time. Please use this online COVID-19 self-assessment tool, and contact Health Link at 811 as necessary.
We kindly ask that you attend your appointment alone, unless necessary for medical purposes. The person accompanying you will go through the same screening process as you. If that person shows any symptoms during the screening process, they will not be allowed to come into the office.
Stay healthy and be safe with good hygiene habits:
- Wash your hands frequently for 20 seconds or more.
- Do not touch your eyes, nose or mouth.
- Cough or sneeze into a tissue or your sleeve. Then, throw away the tissue and wash your hands.
- Avoid close contact with people who are sick.
- Keep a safe distance of 2 meters (6 feet) from others.
- Avoid all unnecessary gatherings.
We’d like to thank you for giving us the opportunity to care for you. We appreciate your patience and understanding as we work to keep you safe during this time. Your health and well-being, as well as that of our team, remain our top priority and we look forward to continuing to help you be your best self, at any age.